The waiting room is split into two areas. One for cats, birds and exotic pets and one for dogs. There is also a children's corner where they can play and amuse themselves while owners wait. We encourage and welcome children (our next generation of client) as we feel the visit to the vets should be a family experience. Waiting is kept to a minimum with our newly introduced fifteen minute appointment system. This has been increased from ten minutes while the consulting fee has been kept the same in an effort to improve efficiency and reduce stress. We have the koi pond as well to amuse clients and are looking at other forms of amusement to introduce and make the experience at Anrich as enjoyable and rewarding as possible whilst having your pet treated in the most caring and expert manner possible.
We are proud to say that we have had an in house lab for 35 years. This allows us to do hematology and biochemistry while the client waits. We can also to microscopy for external parasites and
cytology on possible tumours. For more specialized lab work, our external lab, Axiom, picks up samples from us every day and has results for us usually by the next day. This gives us a very quick
turn around in making a diagnosis and starting treatment.
There are seventeen kennels including one walk-in. Fourteen have smoked glass doors. The reason for glass is the ease of keeping sterile and the smoked effect reduces the stress felt by the pet
when recovering from surgery. The walk-in kennel is for our larger dogs and for long term in patients to exercise indoors. The three kennels that are up by the operating theatres are for high risk
patients that need constant monitoring so staff can watch them whilst passing during surgical procedures. The main prep table is for anesthetizing pets and clipping and sterilizing prior to
moving into the sterile operating theatre. Also dirty operations, such as abscesses and dental work is carried out on this table. There is a secondary tub table that is used for potentially
infectious procedures and post mortems.
Following the modernisation of our new imaging suite, we have upgraded to state of the art x ray machine and dental Xray, with digital developing, and colour doplar
ulstrasonography. The internet connectivity means the images can be reported on by European Diplomat imagining specialists to ensure no subtle changes in anatomy are missed. Our senior vet, Richard
Weston spends more time out of the country these days, but through Internet connectivity, he is still able to view these images and reports and plan treatments with our experienced vets on
The table is a stainless steel table that can be adjusted to for a "V" and tilted to various angles. This allows the best positioning for the patient for the surgeon to more easily perform the surgery. All operations are monitored for oxygen level, heart and respiratory rate, temperature and carbon dioxide level. There is a viewer in the theatre to allow X Ray, MRI and any others images pertinent to the surgery to be displayed to the surgeon. Above the table on the operating light is a CCTV camera that records on the general CCTV system. Whilst the operations are recorded, they can also be viewed live from anywhere in the world by our senior vet, Richard Weston. Through this facility, he is able to advise and, if necessary, guide a surgeon through complex proceedures.
The pond was build in 1996 when there was a pet shop on the site. The soothing and calming nature of the fish and waterfall water noise meant that it was retained in the waiting room to make
clients wait before consultations more relaxing. The biggest Koi in the pond is the original occupant being now 20 years old. Many of the others have been donated by clients whose fish have outgrown
their own environments.
There is an isolation ward with three kennels for infectious disease cases. Thankfully, since the outbreak of Parvovirus in 1978, there has not been a massive number of cases needing
isolation so the ward is of more than adequate size. It has is own ventilation system so that air in the ward does not mix with the airspace of the rest of the hospital.
The primary aim a pet owner has when they take their pet to a groomer is to clip and back the dog to make it look nice. As a result most grooming parlour's aim is to do just that. However, we started grooming thirty years ago for a very different reason. Most breeds that need grooming are also plagued with skin, ear, eye and dental problems, at the very least. Grooming was an excellent way to keep a management eye on these cases and was convenient and cost effective for the owner. Drip feeding advice in small amounts over a period of time was easier to understand and follow than to give a long explanation in a consultation. Anrich was the first veterinary practice to incorporate grooming as a service and slowly the profession has seen what a valuable service it is and many have followed.
Twenty years ago, Anrich was the first vet owned pet shop to open in the world. However, the retail ethos and vets ethos are somewhat opposite. A good vet will only sell a produce it believes will
be of value and safe for the pet. Our name is on the sale so we are sanctioning the product we sell. Thus selling drugs was something we did not do. We sold pets at the start but saw that it was
not the best medium for rehousing pets. We do rehome kittens because with our clinical treatment before rehouming, we are sure kittens are healthy, wormed, fleaed and vaccinated. Also the staff
member making the sale is a trained nurse. So every sale is considered in value for the pet, not just a retail goods sale and in a standard pet shop.
In 2004 we became the first primary opinion practice to install a MRI machine. Today it is used, not only by ourselves for our own clients, but also as an outpatients facility for all of the North
West. We have clients from as far and Scarborough and South Wales. The benefit of MRI over X Ray is that it can identify soft tissue problems such as disc problems in the spine and tumours in the
brain and elsewhere. It is not a cheap procedure but it makes decision making in case prognosis much more reliable.
The vast proportion of pet owner will visit the vets by car today. We have just refurbished and expanded our car park for the benefit of our clients. We have room for ten clients at any
one point in time. If a client cannot find a space then they should let the staff know so they can check that only clients of Anrich are using the car park
Our academy lecture theatre is laid out to seat 20 staff or students. Most of the time our grooming school of up to ten students in a course is using the education room but it is used by the practice as well in our constant staff training program to ensure staff are always well trained and up to date with the latest information on treatments and products. Along with the computer and other technologies to assist in training, there is an extensive library of books and periodicals that keep staff and students alike well informed.